24/7 Emergency Response No Call-Out Fee Over 2 Hours Gas Safe Registered
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✓Trusted Plumber London020 7870 3200
Customer Reviews

Trusted by London Homeowners Across All 33 Boroughs

Gas Safe registered engineers, honest pricing and no call-out fee when the job runs over 2 hours. Read what our customers say.

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Customer Testimonials

What Our Customers Say

Real reviews from verified customers across London. Emergency plumbing, boiler repairs, drains and more.

★★★★★Emergency Plumbing

“Called at 11pm with a burst pipe. The engineer arrived fast, stopped the leak and explained the price before starting.”

James T.Hackney
★★★★★Emergency Plumbing

“Blocked drain sorted in one visit. No hidden extras and the plumber left the kitchen clean.”

Sarah M.Camden
★★★★★Emergency Plumbing

“Boiler breakdown fixed the same day by a Gas Safe engineer. Clear communication from booking to invoice.”

David K.Wandsworth
★★★★★Emergency Plumbing

“Used Trusted Plumber London for leak detection. They found the issue without pulling the bathroom apart.”

Priya S.Croydon
★★★★★Emergency Plumbing

“The leak detection visit found a hidden pipe issue under the kitchen floor without unnecessary damage.”

Michael R.Lewisham
★★★★★Emergency Plumbing

“Booked for an emergency plumber and the engineer arrived within the hour. Clear quote and tidy repair.”

Aisha B.Newham
★★★★★Emergency Plumbing

“No call-out fee was added after the job ran over two hours. The pricing was exactly as explained.”

Tom W.Barnet
★★★★★Emergency Plumbing

“Thermal leak detection saved us from opening the whole wall. Fast report and same-day repair option.”

Helen P.Ealing
★★★★★Boiler Repair

“Boiler broke down on a Saturday night. Engineer arrived within 45 minutes and had it running again before midnight. Impressed by the speed and the honest diagnosis.”

Robert F.Islington
★★★★★Burst Pipe

“Burst pipe emergency at 7am. The engineer isolated the leak within 20 minutes of arriving and had the pipe repaired within 2 hours. The no call-out fee over 2 hours saved us £60 too.”

Lucy W.Southwark
★★★★★Blocked Drain

“Kitchen drain completely blocked on Christmas Eve. Cleared within an hour. The jetting fixed it completely — no recurrence since.”

Daniel M.Tower Hamlets
★★★★★Gas Leak

“Gas smell in the morning — called at 6am and an engineer was here by 7:15. Found the fault at the boiler connection, repaired and pressure tested. Very professional under pressure.”

Yemi O.Lambeth
★★★★★Leak Detection

“Three-week hunt for a hidden pipe leak sorted in one afternoon. The thermal camera found it under the bathroom floor without any unnecessary damage. The insurance report was exactly what we needed.”

Clare S.Richmond
★★★★★Power Flush

“Five radiators going cold. Power flush took one day and every radiator is now hot to the top. Fixed price as quoted — no extras.”

Ben T.Hammersmith
★★★★★Boiler Repair

“Gas Safe engineer arrived with the replacement part already on the van. Back to hot water same afternoon. Great communication throughout.”

Fatima A.Brent
★★★★★Blocked Toilet

“Saniflo macerator blocked — not many plumbers handle these. Engineer knew exactly what to do and had the correct tools. Sorted in under an hour.”

Simon G.Greenwich
★★★★★Tap Repair

“Dripping tap in the kitchen had been going for weeks. Engineer replaced the cartridge, checked both isolating valves, and left everything clean. Price exactly as quoted.”

Nina P.Kensington
★★★★★Burst Pipe

“External water main burst under the front garden. Full MDPE re-run completed in a day. They handled the liaison with Thames Water for the road crossing permit — very helpful.”

Owen J.Enfield

By Service

Reviews by Service Type

Boiler Repair

2 reviews
★★★★★Boiler Repair

“Boiler broke down on a Saturday night. Engineer arrived within 45 minutes and had it running again before midnight. Impressed by the speed and the honest diagnosis.”

Robert F.Islington
★★★★★Boiler Repair

“Gas Safe engineer arrived with the replacement part already on the van. Back to hot water same afternoon. Great communication throughout.”

Fatima A.Brent

Blocked Drains & Toilets

2 reviews
★★★★★Blocked Drain

“Kitchen drain completely blocked on Christmas Eve. Cleared within an hour. The jetting fixed it completely — no recurrence since.”

Daniel M.Tower Hamlets
★★★★★Blocked Toilet

“Saniflo macerator blocked — not many plumbers handle these. Engineer knew exactly what to do and had the correct tools. Sorted in under an hour.”

Simon G.Greenwich

Burst Pipe

2 reviews
★★★★★Burst Pipe

“Burst pipe emergency at 7am. The engineer isolated the leak within 20 minutes of arriving and had the pipe repaired within 2 hours. The no call-out fee over 2 hours saved us £60 too.”

Lucy W.Southwark
★★★★★Burst Pipe

“External water main burst under the front garden. Full MDPE re-run completed in a day. They handled the liaison with Thames Water for the road crossing permit — very helpful.”

Owen J.Enfield

Gas Leak

1 review
★★★★★Gas Leak

“Gas smell in the morning — called at 6am and an engineer was here by 7:15. Found the fault at the boiler connection, repaired and pressure tested. Very professional under pressure.”

Yemi O.Lambeth

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Trust & Transparency

Frequently Asked Questions About Our Reviews

Are the reviews on this page real?

Yes. The reviews shown are from verified customers who used Trusted Plumber London for emergency plumbing, boiler and drain services across London. We do not publish or pay for fake reviews.

How do you verify your reviews?

We collect post-job satisfaction feedback and, where customers consent, use it as a testimonial on this page. These are our own records rather than independently verified third-party reviews, so treat them as such — and ask us for references for work of the same type before you book.

What happens if I'm not satisfied with the work?

All our repairs carry a 30-day workmanship guarantee in writing. If anything we repaired fails or doesn't work correctly within 30 days, we return at no charge. For more complex disputes, we are members of the Chartered Institute of Plumbing and Heating Engineering (CIPHE) who provide an independent escalation pathway.

Are your Gas Safe registration numbers available?

Yes. All our Gas Safe engineers carry their registration ID card and can show it on request. You can verify any engineer independently at gassaferegister.co.uk before work begins. Never allow gas work to proceed without checking the engineer's Gas Safe registration.

Is Trusted Plumber London VAT registered?

Yes. We are VAT registered and all invoices show our VAT number. Invoices can be provided in PDF within 24 hours of job completion and show the engineer's Gas Safe registration number for gas work.

Can I request a specific engineer?

In some cases, particularly for recurring work or where you've worked with a specific engineer on a complex job, we can try to arrange the same engineer. However, for emergency call-outs where speed is critical, we dispatch the nearest qualified engineer. Continuity of engineer is easier to arrange for planned maintenance bookings.

What areas do you cover?

All 33 London boroughs including Central, East, North, South and West London. We have engineers based across the capital so no postcode is beyond a 30–60 minute response time. See our Areas page for borough-specific information.

Need a Plumber Today?

Gas Safe registered. No call-out fee on jobs over 2 hours. All 33 boroughs.

📞 Call 020 7870 3200WhatsApp

Need a Plumber Right Now?

Gas Safe registered. No call-out fee when the job runs over 2 hours. All 33 London boroughs.

📞 Call 020 7870 3200